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AMACOM/American Management Association 0814415385

EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT: THE SECRETS OF BUILDING A FIVE-STAR CUSTOMER SERVICE ORGANIZATION

Autor: Inghilleri, Leonardo

Editorial: AMACOM/American Management Association

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Disponibilidad: En existencia

$ 402

Vista General Rápida

"This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients. "Exceptional Service, Exceptional Profit" is a manual for winning customer loyalty that actually inspires."-- Daniel H. Pink, author of "A Whole New Mind."
Detalles
"This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients. "Exceptional Service, Exceptional Profit" is a manual for winning customer loyalty that actually inspires."-- Daniel H. Pink, author of "A Whole New Mind."
Información Adicional
Nombre EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT: THE SECRETS OF BUILDING A FIVE-STAR CUSTOMER SERVICE ORGANIZATION
No. Ref. (SKU) 9780814415382
Editorial AMACOM/American Management Association
Género N/A
Autor Inghilleri, Leonardo
ISBN 0814415385
EAN 9780814415382
Idioma Inglés
Año 2010
Formatos Tapa dura
Número de páginas 170
Edición N/A
Novedad N/A
Código BMG N/A

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