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Crown Business 0770435602

THE CUSTOMER RULES: THE 39 ESSENTIAL RULES FOR DELIVERING SENSATIONAL SERVICE

Autor: Cockerell, Lee

Editorial: Crown Business

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Disponibilidad: En existencia

$ 390

Vista General Rápida

The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.
Detalles
The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.
Información Adicional
Nombre THE CUSTOMER RULES: THE 39 ESSENTIAL RULES FOR DELIVERING SENSATIONAL SERVICE
No. Ref. (SKU) 9780770435608
Editorial Crown Business
Género N/A
Autor Cockerell, Lee
ISBN 0770435602
EAN 9780770435608
Idioma Inglés
Año 2013
Formatos Tapa dura
Número de páginas 189
Edición N/A
Novedad N/A
Código BMG N/A

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