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McGraw-Hill 0071548335

THE NEW GOLD STANDARD: 5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER EXPERIENCE COURTESY OF THE RITZ-CARLTON HOTEL COMPANY

Autor: Michelli, Joseph

Editorial: McGraw-Hill

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Disponibilidad: En existencia

$ 516

Vista General Rápida

The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.
Detalles
The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.
Información Adicional
Nombre THE NEW GOLD STANDARD: 5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER EXPERIENCE COURTESY OF THE RITZ-CARLTON HOTEL COMPANY
No. Ref. (SKU) 9780071548335
Editorial McGraw-Hill
Género N/A
Autor Michelli, Joseph
ISBN 0071548335
EAN 9780071548335
Idioma Inglés
Año 2008
Formatos Tapa dura
Número de páginas 284
Edición N/A
Novedad N/A

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