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Free Press 9780684832562

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Autor: Sasser, W. Earl

Editorial: Free Press

Disponibilidad: En existencia

$ 598

Vista General Rápida

Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.
Detalles
Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.
Información Adicional
Nombre The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
No. Ref. (SKU) 9780684832562
Editorial Free Press
Género N/A
Autor Sasser, W. Earl
ISBN 9780684832562
EAN 0684832569
Idioma ENG
Año 1997
Formatos Tapa dura
Número de páginas 320
Edición N/A
Novedad N/A

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