Dealing With Difficult People

Autor: Roy Lilley
Editorial: Kogan Page
Precio $308 Precio Gandhi $237

Dealing With Difficult People

Dealing With Difficult People

Autor: Roy Lilley
Editorial: Kogan Page
ISBN
acc87ef0-d92c-406a-b6d6-d10a3766ed10
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
  • Categoría BISAC BUS030000
  • Formato Epub 2
  • Idioma Inglés
  • Año 2006
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