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Amy Gallo
Dealing with Difficult People (HBR Emotional Intelligence Series)
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2963063Dealing with Difficult People (HBR Emotional Intelligence Series)https://www.gandhi.com.mx/dealing-with-difficult-people--hbr-emotional-intelligence-series--9781633696099/phttps://gandhi.vtexassets.com/arquivos/ids/3238015/a3fa182c-ac98-4573-b8ad-6362ff043b40.jpg?v=638385077076900000269373MXNHarvard Business Review PressInStock/Ebooks/<p><strong>Learn how to deal with difficult colleagues and clients.</strong></p><p>At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if <em>youre</em> difficult to work with?</p><p>This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.</p><p>Books in this series are based on the work of experts including:</p><ul><li>Daniel Goleman</li><li>Tony Schwartz</li><li>Nick Morgan</li><li>Daniel Gilbert</li></ul><p>This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: Its About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Whos Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.</p><p><strong>HOW TO BE HUMAN AT WORK.</strong></p><p><strong>The HBR Emotional Intelligence Series</strong> features smart, essential reading on the human side of professional life from the pages of <em>Harvard Business Review</em>. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.</p>...2899153Dealing with Difficult People (HBR Emotional Intelligence Series)269373https://www.gandhi.com.mx/dealing-with-difficult-people--hbr-emotional-intelligence-series--9781633696099/phttps://gandhi.vtexassets.com/arquivos/ids/3238015/a3fa182c-ac98-4573-b8ad-6362ff043b40.jpg?v=638385077076900000InStockMXN99999DIEbook20189781633696099_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9781633696099_<p><strong>Learn how to deal with difficult colleagues and clients.</strong></p><p>At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if <em>youre</em> difficult to work with?</p><p>This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.</p><p>Books in this series are based on the work of experts including:</p><ul><li>Daniel Goleman</li><li>Tony Schwartz</li><li>Nick Morgan</li><li>Daniel Gilbert</li></ul><p>This collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of Stressful Conversations, by Holly Weeks; The Secret to Dealing with Difficult People: Its About You, by Tony Schwartz; How to Deal with a Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive Colleague, by Amy Gallo; How to Work with Someone Whos Always Stressed Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets de Vries.</p><p><strong>HOW TO BE HUMAN AT WORK.</strong></p><p><strong>The HBR Emotional Intelligence Series</strong> features smart, essential reading on the human side of professional life from the pages of <em>Harvard Business Review</em>. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.</p>(*_*)9781633696099_<p><strong>Learn how to deal with difficult colleagues and clients.</strong></p><p>At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if <em>youre</em> difficult to work with?</p><p>This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.</p><p>Books in this series are based on the work of experts including:</p><ul><li>Daniel Goleman</li><li>Tony Schwartz</li><li>Nick Morgan</li><li>Daniel Gilbert</li></ul><p>This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: Its About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Whos Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.</p><p><strong>HOW TO BE HUMAN AT WORK.</strong></p><p><strong>The HBR Emotional Intelligence Series</strong> features smart, essential reading on the human side of professional life from the pages of <em>Harvard Business Review</em>. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.</p>...9781633696099_Harvard Business Review Presslibro_electonico_f4dba69a-03c7-3f5a-be1a-c075e5aa3cc1_9781633696099;9781633696099_9781633696099Amy GalloInglésMéxicohttps://getbook.kobo.com/koboid-prod-public/ingram50-epub-d969113a-5ae5-40da-903d-bfab51fea66f.epub2018-04-17T00:00:00+00:00Harvard Business Review Press