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Beatriz Muñoz-Seca
How to Get Things Right
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3252756How to Get Things Righthttps://www.gandhi.com.mx/how-to-get-things-right-9783030140885/phttps://gandhi.vtexassets.com/arquivos/ids/3208552/9e0cf6de-41cc-4b7d-8f7d-daab8db664cd.jpg?v=638385032501430000683759MXNSpringer International PublishingInStock/Ebooks/<p>In <em>How to Make Things Happen</em>, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:</p><ul><li>Explore hidden capacity</li><li>Implement new ideas by transforming pop-ups into prototypes</li><li>Discover knowledge pills to accelerate learning</li><li>Develop service modules and problem tracks</li><li>Put problem solving at the heart of excellent service delivery</li></ul><p>Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.</p>...3189158How to Get Things Right683759https://www.gandhi.com.mx/how-to-get-things-right-9783030140885/phttps://gandhi.vtexassets.com/arquivos/ids/3208552/9e0cf6de-41cc-4b7d-8f7d-daab8db664cd.jpg?v=638385032501430000InStockMXN99999DIEbook20199783030140885_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_<p>In <em>How to Make Things Happen</em>, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:</p><ul><li>Explore hidden capacity</li><li>Implement new ideas by transforming pop-ups into prototypes</li><li>Discover knowledge pills to accelerate learning</li><li>Develop service modules and problem tracks</li><li>Put problem solving at the heart of excellent service delivery</li></ul><p>Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how to get them right.</p>(*_*)9783030140885_<p>In <em>How to Make Things Happen</em>, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:</p><ul><li>Explore hidden capacity</li><li>Implement new ideas by transforming pop-ups into prototypes</li><li>Discover knowledge pills to accelerate learning</li><li>Develop service modules and problem tracks</li><li>Put problem solving at the heart of excellent service delivery</li></ul><p>Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.</p>...9783030140885_Springer International Publishinglibro_electonico_6f03102f-c1f3-3b71-8112-c6e86468b81f_9783030140885;9783030140885_9783030140885Beatriz Muñoz-SecaInglésMéxico2019-06-11T00:00:00+00:00Springer International Publishing