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Stephen Logue
Magic for Malls
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1953277Magic for Mallshttps://www.gandhi.com.mx/magic-for-malls-1/phttps://gandhi.vtexassets.com/arquivos/ids/410394/3ba3914c-80d4-4ec5-8b22-50bc00ae94ff.jpg?v=638334702018100000130130MXNElite Publishing AcademyInStock/Ebooks/<p>Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.</p>...1918259Magic for Malls130130https://www.gandhi.com.mx/magic-for-malls-1/phttps://gandhi.vtexassets.com/arquivos/ids/410394/3ba3914c-80d4-4ec5-8b22-50bc00ae94ff.jpg?v=638334702018100000InStockMXN99999DIEbook20169781910090978_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9781910090978_<p>Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.</p>(*_*)9781910090978_<p>Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.</p>...9781910090978_Elite Publishing Academylibro_electonico_2277a1aa-c062-349b-b822-f90cd0372b23_9781910090978;9781910090978_9781910090978Stephen LogueInglésMéxicohttps://getbook.kobo.com/koboid-prod-public/bookbabyipp-epub-3f3e0558-7cff-415f-b3bb-c04b13651ef7.epub2016-09-09T00:00:00+00:00Elite Publishing Academy