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Service Now CIS-ITSM: Certified Implementation Specialist IT Service Management Certification Guide
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7426121Service Now CIS-ITSM: Certified Implementation Specialist IT Service Management Certification Guidehttps://www.gandhi.com.mx/service-now-cis-itsm--certified-implementation-specialist--it-service-management-certification-guide-9798318418976/phttps://gandhi.vtexassets.com/arquivos/ids/7020155/image.jpg?v=638788635904300000389389MXNGandhiInStock/Audiolibros/<p>This audiobook is narrated by a digital voice.</p><p>This book provides a <strong>comprehensive guide</strong> to mastering <strong>ServiceNow IT Service Management (ITSM)</strong>, preparing readers for the <strong>Certified Implementation Specialist ITSM (CIS-ITSM)</strong> certification. Covering <strong>core ITSM processes, best practices, automation strategies, and real-world use cases</strong>, the book is structured to enhance both <strong>practical knowledge and exam readiness</strong>.</p><p>Key topics include <strong>Incident, Problem, Change, and Release Management</strong>, <strong>Service Catalog and Request Fulfillment</strong>, <strong>Configuration Management Database (CMDB)</strong>, and <strong>Service Portfolio Management</strong>. Readers will learn <strong>how to implement, configure, and optimize ITSM workflows in ServiceNow</strong>, ensuring alignment with <strong>ITIL frameworks</strong> and industry standards.</p><p>The book also delves into <strong>Performance Analytics, AI-driven automation, and ITSM reporting</strong>, equipping professionals with skills to <strong>monitor service effectiveness and drive continuous improvement</strong>. Emerging ITSM trends, including <strong>hyperautomation, predictive analytics, self-healing IT systems, and AI-driven service desks</strong>, are explored to prepare readers for <strong>future advancements in IT service delivery</strong>.</p><p>Additionally, the book provides <strong>exam preparation strategies, 250 multiple-choice questions (MCQs)</strong>, and real-world case studies, ensuring a <strong>thorough understanding of ITSM implementation and governance</strong>.</p><p>Whether youre an <strong>IT professional, ServiceNow consultant, or enterprise IT leader</strong>, this book serves as an <strong>essential resource</strong> for mastering ITSM principles, achieving <strong>CIS-ITSM certification</strong>, and implementing <strong>scalable, AI-driven IT service management solutions</strong>.</p>...7056133Service Now CIS-ITSM: Certified Implementation Specialist IT Service Management Certification Guide389389https://www.gandhi.com.mx/service-now-cis-itsm--certified-implementation-specialist--it-service-management-certification-guide-9798318418976/phttps://gandhi.vtexassets.com/arquivos/ids/7020155/image.jpg?v=638788635904300000InStockMXN99999DIAudiolibro2025Inglés