9781803247434_

Gain insight and strategic advice for driving value in your organization by condensing a decade of ServiceNow wisdom into the must-know essentials for impactful deployments.

Key Features

Focus on what to do when shaping and leading a ServiceNow journey
Strategies for making your projects impactful and valuable
Guidance for leaders at every level to maximize return on their investments in ServiceNow

Book Description

ServiceNow is the leading Enterprise Service Management Platform that enables the effective management of services in the Modern Enterprise.

In this book the readers will learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You will learn about key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving on, you will get practical guidance on the methods and considerations in achieving secure use of ServiceNow. You will also learn to setup a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Methods and approaches to design processes that deliver optimal ROI are also covered. Further, you will receive tips on designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. We will wrap up with the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.

By the end of this book, youll be prepared to lead or support a ServiceNow implementation with confidence that youre bringing not only a solution but also making an impact in your organization.

What you will learn

Understand the key drivers of value in ServiceNow implementation
Structure your ServiceNow programs for successful delivery
Methods and tools for achieving secure use of ServiceNow
Setup a multi-instance environment with best practices and patterns
Architect and lead the deployment of AI capabilities in ServiceNow
Build innovative experiences using NLU, Virtual Agents and the Now Experience Framework

Who This Book Is For

This book is targeted at Architects, Consultants and Project Leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not required to get value from the book but some familiarity with the modules and features of ServiceNow is expected.

Understanding the value of ServiceNow
Recognizing and Avoiding Value Traps
Capturing value from your implementation
Planning an implementation program for success
Securing your ServiceNow Instances
Managing multiple ServiceNow instances
Designing Effective Processes at Scale
Setting Technical Standards
Engineering ServiceNow for effective platform operations
Applying AI and ML in ServiceNow
Designing next generation experiences

(*_*)9781803247434_

Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments

Key Features

Focus on what to do when shaping and leading a ServiceNow journey
Explore strategies for making your projects impactful and valuable
Guidance for leaders at every level to maximize return on their investments in ServiceNow

Book Description

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise.

In this book, youll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. Youll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, youll get practical guidance on the methods and considerations in securely using ServiceNow. Youll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, youll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, youll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.

By the end of this book, youll be prepared to lead or support a ServiceNow implementation with confidence that youre bringing not only a solution but also making an impact in your organization.

What you will learn

Understand the key drivers of value in ServiceNow implementation
Structure your ServiceNow programs for successful delivery
Discover methods and tools for securely using ServiceNow
Set up a multi-instance environment with best practices and patterns
Architect and lead the deployment of AI capabilities in ServiceNow
Build innovative experiences using NLU, virtual agents and the Now Experience Framework

Who this book is for

This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.

...(*_*)9781803247434_

Key Features

Focus on what to do when shaping and leading a ServiceNow journey
Explore strategies for making your projects impactful and valuable
Guidance for leaders at every level to maximize return on their investments in ServiceNow

Book Description

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, youll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. Youll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, youll get practical guidance on the methods and considerations in securely using ServiceNow. Youll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, youll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, youll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, youll be prepared to lead or support a ServiceNow implementation with confidence that youre bringing not only a solution but also making an impact in your organization.

What you will learn

Understand the key drivers of value in ServiceNow implementation
Structure your ServiceNow programs for successful delivery
Discover methods and tools for securely using ServiceNow
Set up a multi-instance environment with best practices and patterns
Architect and lead the deployment of AI capabilities in ServiceNow
Build innovative experiences using NLU, virtual agents and the Now Experience Framework

Who this book is for

...

Key Features

Book Description

What you will learn

Who This Book Is For

Table of Contents

Key Features

Book Description

What you will learn

Who this book is for

Key Features

Book Description

What you will learn

Who this book is for

ServiceNow for Architects and Project Leaders

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