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Jacques Muller
The Art Of Customer Experience Management
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7567268The Art Of Customer Experience Managementhttps://www.gandhi.com.mx/the-art-of-customer-experience-management-1230009095953/phttps://gandhi.vtexassets.com/arquivos/ids/7189664/image.jpg?v=638849690452330000329329MXNGandhiInStock/Ebooks/<p>In todays fast-paced and competitive business landscape, delivering great products or services is no longer enoughorganisations must cultivate exceptional customer experiences that foster loyalty and drive growth. Customer Experience Management (CEM) is the foundation for building strong relationships, improving customer satisfaction, and creating brand advocates who champion your business.</p><p>This comprehensive workbook is designed to guide you through a structured, strategic approach to mastering CEM, equipping you with practical tools and actionable insights to elevate customer interactions. Whether youre a business owner, manager, or CX professional, this resource will help you design and implement experiences that exceed customer expectations and align with your organisations goals.</p><p>Engaging with this workbook, you will:</p><p>Develop a customer-centric mindset that prioritises engagement and satisfaction.<br />Master CEM tools such as journey mapping, service blueprinting, and CEM measurement frameworks.<br />Understand the interplay between CEM and business strategy for sustainable success.<br />Identify and resolve customer pain-points to create seamless and memorable interactions.<br />The value of AI & data analytics to enhance personalisation and predictive insights.<br />Strengthen employee engagement in CEM to drive consistent delivery and brand advocacy.</p><p>Every customer interaction is an opportunity to build loyalty, trust, and value. Through proactive engagement, empathy, and innovation, you can create experiences that leave a lasting impact.</p><p>This workbook is your companion in mastering Customer Experience Managementa dynamic and evolving discipline that shapes the future of business success.</p><p>Portions of this book were developed with AI assistance to refine concepts and enhance clarity.</p><p>Lets dive in and elevate your customer experience strategy together!</p>...7181654The Art Of Customer Experience Management329329https://www.gandhi.com.mx/the-art-of-customer-experience-management-1230009095953/phttps://gandhi.vtexassets.com/arquivos/ids/7189664/image.jpg?v=638849690452330000InStockMXN99999DIEbook20251230009095953_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1230009095953_<p>In todays fast-paced and competitive business landscape, delivering great products or services is no longer enoughorganisations must cultivate exceptional customer experiences that foster loyalty and drive growth. Customer Experience Management (CEM) is the foundation for building strong relationships, improving customer satisfaction, and creating brand advocates who champion your business.</p><p>This comprehensive workbook is designed to guide you through a structured, strategic approach to mastering CEM, equipping you with practical tools and actionable insights to elevate customer interactions. Whether youre a business owner, manager, or CX professional, this resource will help you design and implement experiences that exceed customer expectations and align with your organisations goals.</p><p>Engaging with this workbook, you will:</p><p>Develop a customer-centric mindset that prioritises engagement and satisfaction.<br />Master CEM tools such as journey mapping, service blueprinting, and CEM measurement frameworks.<br />Understand the interplay between CEM and business strategy for sustainable success.<br />Identify and resolve customer pain-points to create seamless and memorable interactions.<br />The value of AI & data analytics to enhance personalisation and predictive insights.<br />Strengthen employee engagement in CEM to drive consistent delivery and brand advocacy.</p><p>Every customer interaction is an opportunity to build loyalty, trust, and value. Through proactive engagement, empathy, and innovation, you can create experiences that leave a lasting impact.</p><p>This workbook is your companion in mastering Customer Experience Managementa dynamic and evolving discipline that shapes the future of business success.</p><p>Portions of this book were developed with AI assistance to refine concepts and enhance clarity.</p><p>Lets dive in and elevate your customer experience strategy together!</p>...1230009095953_Jacques Mullerlibro_electonico_1230009095953_1230009095953Jacques MullerInglésMéxicohttps://getbook.kobo.com/koboid-prod-public/122cc298-ed5d-4f95-aa63-7a1431d3e634-epub-a7d69e5f-d971-4503-ae8b-60c9e50e685e.epub2025-06-08T00:00:00+00:00Jacques Muller