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Keith Dawson
The Call Center Handbook
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7148586The Call Center Handbookhttps://www.gandhi.com.mx/the-call-center-handbook-9781040160671/phttps://gandhi.vtexassets.com/arquivos/ids/6694398/image.jpg?v=63869042406683000012301230MXNCRC PressInStock/Ebooks/<p>Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running and improving your call center. It explains it all: everything that goes into the connection between a company and its customers. From technology primers to details about choosing and using specific products, this handbook is an indispensible guide for the call center manager. Tips for what works and what doesnt. Help with operational problems, like managing people and technology, for without tools call centers fail to thrive. Includes information on switches, IVR, voice processing, call center peripherals, soft- ware, long distance and toll-free services, outsourcing, agent training, monitoring, the internet and disaster prevention.</p>...6811180The Call Center Handbook12301230https://www.gandhi.com.mx/the-call-center-handbook-9781040160671/phttps://gandhi.vtexassets.com/arquivos/ids/6694398/image.jpg?v=638690424066830000InStockMXN99999DIEbook20039781040160671_W3siaWQiOiJkNjI1YmVhNC03OTNhLTRkMTEtYmM0OS1mMjgxNmE5MjNmYjAiLCJsaXN0UHJpY2UiOjEyNTksImRpc2NvdW50IjowLCJzZWxsaW5nUHJpY2UiOjEyNTksImluY2x1ZGVzVGF4Ijp0cnVlLCJwcmljZVR5cGUiOiJXaG9sZXNhbGUiLCJjdXJyZW5jeSI6Ik1YTiIsImZyb20iOiIyMDI0LTEyLTAxVDAwOjAwOjAwWiIsInJlZ2lvbiI6Ik1YIiwiaXNQcmVvcmRlciI6ZmFsc2V9XQ==9781040160671_<p>Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im</p>...9781040160671_CRC Presslibro_electonico_9781040160671_9781040160671Keith DawsonInglésMéxicohttps://getbook.kobo.com/koboid-prod-public/taylorandfrancis-epub-868de96a-859c-4bec-9ed5-bd4be9b61c35.epub2003-11-20T00:00:00+00:00CRC Press