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The Customer Is Always Right! Unless
The Clueless Customers Handbook for Beginning-to-End Shopping Etiquette documents actual stories author Jennifer Rosater has experienced while working as a cashier in the retail industry. This is the handbook you give your friend who has worked in the service industry in any capacity and has experienced mean and rude patrons. This is the handbook you share with friends you believe are not as polite to servers as they should be and are too afraid to tell them! This is your chance to make a difference to anyone who believes the customer is always right no matter how they act towards others.

This handbook will tell you truth in a lighthearted, entertaining, timely, sometimes sarcastic but relevant manner how your customer service representative honestly perceives you by the behavior you exhibit. Every time you walk into a store, you are being judged and labeled! This is your opportunity to learn how to be the customer that every service person and other customer wants to encounter. Do your part to bring back proper etiquette, decency, and respect to all service industries.

If you have ever worked in some sort of customer-focused job at one point or another, you will relate to virtually every point made here today! If youve been a server, cashier, customer service representative; behind the counter in any way, shape, or form, youve truly begun to understand human nature and quite frankly, the ego-centric society we live in.

This handbook is intended to help educate and enlighten the general public to show the utmost respect for your cashier and the other customers in the store. I have broken down the rules by categoryfrom the moment you walk into the store, through your shopping experience, and your checkout process and appropriate procedures!

More specifically, the following topics are highlighted in The Customer Is Always Right! Unless
The Clueless Customers Handbook for Beginning-to-End Shopping Etiquette:
Entering the Store
Visiting the Customer Service Desk
Counter Etiquette for Fellow Customers and Your Cashier
Conversational Rules
ID Policies
Rewards Card Guidelines
Scanning, Bagging, and Boxing
Money Procedures and Post-Payment
Customer Profiles and Holiday Fun
Miscellaneous Tips, Tricks, and Real Stories

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The Customer Is Always Right! Unless&:

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