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Theo Gilbert-Jamison
The Six Principles of Service Excellence
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3574350The Six Principles of Service Excellencehttps://www.gandhi.com.mx/the-six-principles-of-service-excellence-9781456720698/phttps://gandhi.vtexassets.com/arquivos/ids/2426889/31ae13c4-1f4e-4842-8adb-9e98ff2afb56.jpg?v=638383960312970000168193MXNAuthorHouseInStock/Ebooks/<p>In reading this book, you will find that <em>The Six Principles of Service Excellence</em> <strong>IS</strong>:</p><p>A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.</p><p>More than a theory or concept.It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.</p><p>You will further come to realize that <em>The Six Principles of Service Excellence</em> <strong>IS NOT:</strong></p><p>A quick-fix.It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.</p><p>For everyone, nor every organization.Without 100 commitment and involvement from senior leadership, it will not thrive.</p><p>A superficial, Pep Rally.It is about making sound decisions and implementing interventions that will create lasting results.</p>...3510262The Six Principles of Service Excellence168193https://www.gandhi.com.mx/the-six-principles-of-service-excellence-9781456720698/phttps://gandhi.vtexassets.com/arquivos/ids/2426889/31ae13c4-1f4e-4842-8adb-9e98ff2afb56.jpg?v=638383960312970000InStockMXN99999DIEbook20059781456720698_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_<p>In reading this book, you will find that <em>The Six Principles of Service Excellence</em> <strong>IS</strong>:</p><p>A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.</p><p>More than a theory or concept.It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.</p><p>You will further come to realize that <em>The Six Principles of Service Excellence</em> <strong>IS NOT:</strong></p><p>A quick-fix.It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.</p><p>For everyone, nor every organization.Without 100% commitment and involvement from senior leadership, it will not thrive.</p><p>A superficial, Pep Rally.It is about making sound decisions and implementing interventions that will create lasting results.</p>(*_*)9781456720698_<p>In reading this book, you will find that <em>The Six Principles of Service Excellence</em> <strong>IS</strong>:</p><p>A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.</p><p>More than a theory or concept.It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.</p><p>You will further come to realize that <em>The Six Principles of Service Excellence</em> <strong>IS NOT:</strong></p><p>A quick-fix.It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.</p><p>For everyone, nor every organization.Without 100 commitment and involvement from senior leadership, it will not thrive.</p><p>A superficial, Pep Rally.It is about making sound decisions and implementing interventions that will create lasting results.</p>...9781456720698_AuthorHouselibro_electonico_4511f749-d880-32da-b88a-e794a3f69117_9781456720698;9781456720698_9781456720698Theo Gilbert-JamisonInglésMéxicohttps://getbook.kobo.com/koboid-prod-public/ingram52-epub-f2fd970d-b05b-48e8-8403-b221a0ddac05.epub2005-08-09T00:00:00+00:00AuthorHouse