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Jakob Schneider
This Is Service Design Doing
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999587This Is Service Design Doinghttps://www.gandhi.com.mx/this-is-service-design-doing/phttps://gandhi.vtexassets.com/arquivos/ids/843956/8b72aebe-5a10-4fea-9d3a-18cfff056ab0.jpg?v=638336448073970000327454MXNOReilly MediaInStock/Ebooks/<p>How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually <em>do</em> service design to improve the quality and the interaction between service providers and customers. Youll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.</p><p>Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. Youll be able to focus on your customers and iteratively improve their experience.</p><p>Move from theory to practice and build sustainable business success.</p>...993676This Is Service Design Doing327454https://www.gandhi.com.mx/this-is-service-design-doing/phttps://gandhi.vtexassets.com/arquivos/ids/843956/8b72aebe-5a10-4fea-9d3a-18cfff056ab0.jpg?v=638336448073970000InStockMXN99999DIEbook20189781491927137_W3siaWQiOiJkY2U2YzY3Ny1iYWMxLTRhNzUtOGQ3OC1iMzM1OGYzMTQ4MmUiLCJsaXN0UHJpY2UiOjQ1NCwiZGlzY291bnQiOjEyNywic2VsbGluZ1ByaWNlIjozMjcsImluY2x1ZGVzVGF4Ijp0cnVlLCJwcmljZVR5cGUiOiJXaG9sZXNhbGUiLCJjdXJyZW5jeSI6Ik1YTiIsImZyb20iOiIyMDI0LTA1LTIxVDA2OjAwOjAwWiIsInJlZ2lvbiI6Ik1YIiwiaXNQcmVvcmRlciI6ZmFsc2V9XQ==9781491927137_<p>How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually <em>do</em> service design to improve the quality and the interaction between service providers and customers. Youll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.</p><p>Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. Youll be able to focus on your customers and iteratively improve their experience.</p><p>Move from theory to practice and build sustainable business success.</p>...9781491927137_OReilly Medialibro_electonico_b61070d1-22bc-3f74-8be4-f7102771f433_9781491927137;9781491927137_9781491927137Jakob SchneiderInglésMéxicohttps://getbook.kobo.com/koboid-prod-public/oreilly-epub-0566ac71-7da9-47c6-9f5e-1ee6e143b859.epub2018-01-02T00:00:00+00:00OReilly Media