9781088001516_

Lets be real-customers suck.

Being sandwiched between needy customers and incompetent leadership at a greedy corporation sets an impossible expectation. Its Tonys job to reset the customer experience with no tools other than his customer-oriented attitude and expression of the companys hip and trendy culture.

Ha ha. Right.

Tony knows his wife might not make it through this pregnancy. Shes on bedrest due to a mass in the womb and odds are its cancerous. Every payday when bills outweigh their income, hes forced to choose between packing in hours at Pizza Corp or spending what could be the last few months with his wife...

And thats where he found himself-staring into the customers eyes, one after another, watching them complain about a five-minute delay on a pepperoni pizza, and Tony had to stop and wonder... is any of this worth it?

...(*_*)9781088001516_

Lets be real-customers suck.

Being sandwiched between needy customers and incompetent leadership at a greedy corporation sets an impossible expectation. Its Tonys job to "reset the customer experience" with no tools other than his customer-oriented attitude and expression of the companys hip and trendy culture.

Ha ha. Right.

...

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